Guest Services Manager

About the Company

Ocean Key Resort and Spa is a 4‑diamond award‑winning resort in downtown Key West, FL. It offers 100 guest rooms, two restaurants, a tranquil spa, a picturesque pool and lounge, a fitness center, and more.

Guest Services Manager – Full‑time Seniority level:
Mid‑Senior level

• Oversee the entire guest experience.
• Execute guest service improvement plans.
• Manage arrivals and return guest policies.
• Drive guest satisfaction scores.
• Execute amenities and train team on Forbes service standards.

2‑5 years of hospitality experience with a proven ability to drive guest satisfaction scores.

• Customer Service:
  Exceptional guest focus, conflict resolution, and communication.
• Leadership:
  Team building, performance management, and motivation.
• Organizational:
  Multitasking, planning, and attention to detail.
• Technical:
  Proficiency with hotel management software and Microsoft Suite.
• Physical requirements:
  
  lift 5‑50 lbs, push/pull 50 + lbs, endure various movements, remain stationary or mobile for at least 8 hours, and communicate effectively with guests, management, and co‑workers.
• Positive attitude.

The above list of duties and responsibilities is not intended to be exclusive. Other responsibilities, skills, duties, and working conditions may be required from time to time with or without notice. Management reserves the right to revise or alter duties as required.

• Health benefits package (medical, dental, vision, employee assistance program).
• Supplemental benefits (short‑term disability, life insurance, AD&D, pet insurance).
• 401(k) plan with matching.
• Parking reimbursement program.
• On‑demand pay access.
• Paid holidays, personal, vacation, and sick time.
• Company‑sponsored parking.
• Hotel and restaurant discounts within Noble House Hotels & Resorts.
• Career growth opportunities and recognition programs.
• Nationwide team‑member discount program for theme parks, sports, concerts, etc.
• Certain benefits apply only to full‑time employment status and introductory eligibility period applies.

Noble House Hotels & Resorts encourage and support an environment where everyone can be a successful team member as their authentic self. We are an equal‑opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where all can be successful based solely on qualifications, experience, abilities, and job performance.