Front Desk Supervisor - Pier Resort & Spa, Key West

Front Desk Supervisor - Pier House Resort & Spa, Key West

Join to apply for the Front Desk Supervisor - Pier House Resort & Spa, Key West role at Remington Hospitality

3 days ago Be among the first 25 applicants

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Hospitality