Front Desk Agent

Front Desk Agent at Noble House Hotels & Resorts

Posted 1 day ago – be among the first 25 applicants.

Ocean Key Resort and Spa is a 4‑diamond award‑winning resort located in downtown Key West, FL. The resort features 100 guest rooms, 2 restaurants, a spa, pool & lounge, fitness center, and more.

Full‑time

A Front Desk Agent greets guests, manages check‑ins and check‑outs, handles reservations, answers calls, processes payments, and resolves issues, acting as the first point of contact to ensure a positive guest experience.

At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.

• Previous Front Desk Agent experience, preferably at a luxury property.
• Computer and software proficiency:
  Efficiently using a keyboard, logging in/out, and navigating the operating system(s).
• Internet and web navigation:
  Using web browsers, searching for information, and utilizing company online software system(s).
• Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion.
• Push/Pull 50+ pounds on occasion.
• Endure various physical movements throughout the work area.
• Remain in stationary and mobile position for at least 8 hours throughout work shift.
• Communicate effectively with guests, management and co‑workers to their understanding.
• Must have a positive attitude.

• Health Benefits Package – Medical, Dental, Vision, Employee Assistance Program.
• Supplemental benefits such as Short‑Term disability, Life Insurance, AD&D, and Pet Insurance.
• 401(k) plan with matching.
• Team Member parking reimbursement program.
• On‑Demand Pay – access to pay before payday.
• Paid Holidays, Personal, Vacation, Sick time.
• Company‑Sponsored Parking program.
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide).
• Career growth opportunities and Recognition Programs.
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, etc.), discounted MLB, NHL, NFL, concert tickets, and more.
• * Certain benefits apply only to full‑time employment status and introductory eligibility period applies.

Applicants must reside in the Florida Keys or be able to secure housing within commuting distance to Key West, FL.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) in their authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where all are able to succeed based solely on their individual qualifications, experience, abilities and job performance.

Entry level

Full‑time

Management and Manufacturing

Hospitality