Front Office Agent

Description

Responsibilities/Duties:

• Possesses knowledge of all hotel and marina services as well as hours of operation.
• Greets guests courteously, ability to check guests in and out of the PMS.
• Possesses knowledge of reservation and billing systems.
• Maintains and controls room inventory and availability, coordinates with Housekeeping.
• Possesses knowledge of the hotel's credit policies.
• Possesses knowledge of hotel products, rates, and special promotions.
• Monitors the arrival emails and responds to guest requests.
• Monitors and responds to Helix notifications
• Checks in Resort Pass guests
• Possesses knowledge of, and uses, emergency procedures.
• Conducts inventory of and restocks supplies.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
• Runs a detailed shift audit by employee, and balances daily work to computers.
• Maintains neatness of front desk work area.
• Performs all other related duties as assigned.

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

• Good communication and interpersonal skills.
• Must have command of the English language
• Effective time management and task prioritization skills
• Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
• Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
• Basic mathematical skills.
• Able to stand, sit and continuously move for extended periods of time.
• Must be alert to the needs of guests and team members.
• Able to lift 50 pounds.
• Good hearing and vision with or without corrective lenses.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality