Front Office Agent

Join to apply for the Front Office Agent (Full-Time) role at EOS Hospitality
.

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

• Possesses knowledge of all hotel and marina services as well as hours of operation.
• Greets guests courteously, and checks guests in and out of the PMS.
• Possesses knowledge of reservation and billing systems.
• Maintains and controls room inventory and availability; coordinates with Housekeeping.
• Possesses knowledge of the hotel's credit policies.
• Possesses knowledge of hotel products, rates, and special promotions.
• Monitors arrival emails and responds to guest requests.
• Monitors and responds to Helix notifications.
• Checks in Resort Pass guests.
• Possesses knowledge of, and uses, emergency procedures.
• Conducts inventory and restocks supplies.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies cash at the end of each shift.
• Monitors guest accounts and notifies supervisor of any extreme changes or suspicious actions.
• Runs a detailed shift audit by employee; balances daily work to computers.
• Maintains neatness of front desk work area.
• Performs all other related duties as assigned.

• Good communication and interpersonal skills.
• Must have command of the English language.
• Effective time management and task prioritization skills.
• Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
• Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
• Basic mathematical skills.
• Able to stand, sit and continuously move for extended periods of time.
• Must be alert to the needs of guests and team members.
• Able to lift 50 pounds.
• Good hearing and vision with or without corrective lenses.

Entry level

Full-time

Management and Manufacturing

Hospitality

Referrals increase your chances of interviewing at EOS Hospitality by 2x.