Concierge

Join us for the Concierge role at Noble House Hotels & Resorts
.

Ocean Key Resort and Spa is a 4‑diamond award‑winning resort located in downtown Key West, FL. With 100 guest rooms, two restaurants, a tranquil spa, pool, lounge, fitness center and more, we offer a bustling hospitality environment.

Job Type: Full‑time

• Providing guest assistance & personal services, including reservations, transportation, and special requests.
• Offering local expertise & recommendations (dining advice, navigation).
• Coordinating operations such as luggage, mail, and lobby management.
• Passing a Motor Vehicle Driving record request if offered the position to be covered on company driving insurance.

We are only considering applicants who reside in the Florida Keys or have secured housing for relocation to a commutable distance to Key West.

• Previous local Concierge experience, preferably at a luxury property.
• Forbes training experience and/or knowledge is a plus.
• Computer and software proficiency: efficient keyboard use, logging in/out, navigating the operating system.
• Internet and web navigation: using browsers, searching for information, utilizing company online software systems.
• Physical ability to lift 5–50 pounds on occasion; push/pull 50+ pounds on occasion.
• Ability to endure various physical movements throughout the work area.
• Remain stationary and mobile for at least 8 hours per shift.
• Effective communication with guests, management, and co‑workers.
• Positive attitude.

• Health Benefits Package – Medical, Dental, Vision, Employee Assistance Program.
• Supplemental benefits (short‑term disability, life insurance, AD&D, pet insurance).
• 401(k) plan with matching.
• Team‑member parking reimbursement program.
• On‑Demand Pay – access to pay before payday.
• Paid holidays, personal/vacation/sick time.
• Company‑Sponsored parking program for team members.
• Team‑member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts nationwide.
• Career growth opportunities and recognition programs.
• Nationwide discounts for theme parks, sports, concerts, and more.
• * Certain benefits apply only to full‑time employment status and introductory eligibility period applies.*

Noble House Hotels & Resorts encourages and supports an environment where everyone can be a successful team member. We are an equal‑opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where success is based on individual qualifications, experience, abilities and job performance.