PBX Operator; PM Shift - La Concha Key West, Autograph Collection

PBX Operator (PM Shift) - La Concha Key West, Autograph Collection

Company:
Remington Hospitality

Location:

La Concha Key West, Autograph Collection

• Answer all external and internal phone calls.
• Take messages and transfer calls to the correct areas throughout the property.
• Make reservations for all future guests for the hotel, restaurant, and spa, using upselling techniques to maximize revenue.
• Understand the selling strategy for the hotel by knowing the status of room inventory and following it closely to ensure the reservations are accepted for the correct rates and dates.
• Aggressively sell hotel rooms to maximize transient room revenue using up‑selling and yield management techniques per company policy.
• Educate incoming guests of hotel amenities and services available to them during their stay.
• Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
• Take and input all in‑room dining orders, using up‑selling techniques to maximize revenues.
• Take and input all reservations for the spa, using up‑selling techniques to maximize revenues.
• Dispatch all guest requests using the designated program to the proper departments.
• Follow up with the department and/or guest to ensure the completion of the request.
• Process all changes and cancellations for group reservations and prepare group guest lists prior to arrival.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of front office computer or manual system, including all daily transactions and those that are not performed often.
• Have knowledge of hotel property, hotel staff and hotel services, with hours of operation; give clear directions to hotel facilities for inquiring guests.
• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner; all calls should be answered in 3 rings.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, goodwill and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

• Entry level

• Full-time

• Administrative

• Hospitality