Sales and Catering Manager

Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

In this role, the Sales and Catering Manager works with the department alongside another Sales and Catering Manager in the department.

If you have sales and event management, preferably in the luxury resort market, this could be the perfect position for you.

• Manage and respond to all catering and group event inquiries in a timely and professional manner, ensuring exceptional service throughout the planning and booking process.
• Coordinate and conduct site inspections, property tours, and client appointments, maintaining an organized calendar and ensuring timely follow-up.
• Proactively solicit, develop, and secure catering and group business in alignment with hotel standards, revenue goals, and sales strategies.
• Build and maintain strong relationships with clients, event planners, and business partners to encourage repeat business and maximize revenue opportunities.
• Meet regularly with department leadership to review upcoming events, booking activity, revenue performance, operational priorities, and business opportunities.
• Prepare, manage, and distribute accurate Banquet Event Orders (BEOs), ensuring all event details, timelines, service requirements, and special requests are clearly communicated.
• Collaborate with culinary, banquet, food and beverage, and other operational departments to ensure seamless event planning and execution.
• Coordinate third-party vendors and event partners, ensuring services meet client expectations, hotel standards, and operational requirements.
• Review completed events, banquet checks, and supporting documentation to ensure accurate billing, appropriate approvals, and timely resolution of discrepancies.
• Partner with Accounting to reconcile charges, monitor event revenue, and support departmental budgets and financial performance.
• Maintain comprehensive knowledge of hotel amenities, services, event spaces, and local attractions to provide accurate information and personalized recommendations.
• Anticipate guest and client needs, respond promptly to requests, and professionally resolve concerns to ensure guest satisfaction.
• Maintain compliance with all hotel policies, departmental procedures, service standards, sanitation practices, and safety requirements.
• Support a positive, professional, and collaborative work environment while consistently delivering exceptional hospitality.
• Essential Job Requirements
• Communicate effectively and professionally with guests, clients, vendors, management, and fellow team members.
• Demonstrate strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities and deadlines.
• Perform administrative responsibilities accurately and efficiently, including event documentation, scheduling, reporting, and financial reconciliation.
• Lift and carry items weighing up to 50 pounds, with or without reasonable accommodation.
• Push or pull equipment and materials weighing 50 pounds or more, as required.
• Perform various physical movements throughout the property, including walking, standing, bending, and reaching.
• Alternate between sitting, standing, and walking throughout an eight-hour work shift.
• Maintain professionalism, composure, and service standards in a fast-paced hospitality environment.

This job description provides a general overview of the position's primary duties, responsibilities, and requirements and is not intended to be an exhaustive list. Additional responsibilities may be assigned based on business needs. Management reserves the right to modify the duties and requirements of the position as necessary, consistent with applicable laws and company policies.

At Ocean Key Resort and Spa, we are proud to offer our team members the best perks and benefits.

• Health Benefits…