Sales Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Welcome to Key West — more a state of mind than a place.  If you’ve been, you know. If not, get ready.  There’s nothing quite like it.  At the gateway to the island, Blue Flamingo brings bold design, elevated amenities, and vibrant experiences to life. With 245 stylish rooms, two lively pools with luxe cabanas, and two unique dining spots, it’s the perfect blend of playful and refined.

Overview

The Events Services Manager is responsible for the successful planning, coordination, and execution of group events, meetings, conferences, weddings, and special events at The Keys Collection hotels. Serving as the primary liaison between clients and hotel departments following contract execution, this role ensures a seamless experience from the planning stage through event completion while maximizing guest satisfaction, operational efficiency, and revenue opportunities.

The ideal candidate is highly organized, guest-focused, and experienced in hospitality event management, with the ability to coordinate multiple events simultaneously while maintaining exceptional service standards.

Come join our Team at the Keys Collection Hotels on the beautiful Island of Key West including our newly renovated Blue Flamingo Resort Hotel.

Responsibilities

Fundamental Requirements:

Serve as the primary contact for clients after contracts are finalized by the Sales team. Conduct planning meetings, site visits, and pre-conference meetings with group organizers. Develop and distribute detailed Banquet Event Orders (BEOs), group resumes, and event specifications. Coordinate all aspects of meetings, conferences, weddings, social events, and group activities. Ensure all client requirements and expectations are clearly communicated and executed.

Respond promptly to client inquiries and requests throughout the planning process.

Act as the liaison between clients and hotel departments, including:
Food & Beverage, Banquets, Culinary, Front Office, Housekeeping, and Engineering Lead weekly and daily event meetings to communicate group requirements. Monitor event execution to ensure adherence to hotel standards and client expectations. Conduct event walkthroughs and final reviews with operational teams.

Identify and maximize opportunities for additional revenue through:
Catering enhancements, group activities, room upgrades, specialty event offerings

Monitor event budgets and ensure accurate billing. Review event charges and coordinate with Accounting to ensure timely and accurate invoicing. Track event profitability and contribute to overall departmental revenue goals.

Deliver exceptional service that reflects The Keys Collection brand. Proactively address…