ELMR Support Technician

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Description

SSI is seeking an Enterprise Land Mobile Radio (ELMR) Support Technician to join our team on a Navy contract in Key West, FL. The successful candidate will be providing support for a program with over 10,000+ radios at 18 Navy installations.

• Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
• Act as a primary point of contact for incoming support requests.
• Deliver technical support, training, and implementation of ELMR systems.
• Test, tune and program Motorola based ELMR radios as needed.
• Plan, manage, and coordinate the inventory, storage and distribution of radios.
• Coordinate with the Regional ELMR Manager/Assistant Manager in the development of talk groups.
• Configure Radio Set Identifiers (RSIs), and troubleshoot radio subscriber units and/or network configurations.
• Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
• Escalate issues to Advanced Services and the Management team as appropriate.
• Report updates, discrepancies, outages or issues to management.
• Other duties and projects as assigned.

• Education:
  
  DoD
  8570 IAT Level II (eg: Sec+)
• Clearance:
  Secret
• 1-3 years experience in supporting ELMR, Motorola radios or equivalent experience.
• Excellent team skills, must be thorough, must have excellent communications skills, written and verbal.
• Demonstrate initiative and be results oriented with flexibility and tenacity.
• Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
• Ability to work in a dynamic cross-organizational team environment.
• Strong dedication to provide quality customer service.
• Effective problem-solving skills and inherent decision-making ability.
• Project manager experience.
• Physical requirements:
  
  Required to stand, walk, sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required include close vision, distance vision, depth perception, color vision and ability to adjust focus.
• Physical demands may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.

SSI is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on any characteristics protected by law.

SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board.

We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.

Entry level

Full-time

Information Technology

IT Services and IT Consulting