Department Manager

Relocation has been authorized for this role.

Join the Navy Exchange in Key West, Florida, as a Retail Department Manager, where you’ll oversee dynamic sales operations, ensure exceptional merchandising, and lead a team to deliver unparalleled customer service.

Known for its crystal-clear waters, historic landmarks like Ernest Hemingway's home, and vibrant cultural scene, Key West offers a one-of-a-kind backdrop for your career. Life in this tropical paradise means you’ll enjoy the perks of living where others vacation, surrounded by a supportive military and civilian community.

This is your chance to be part of a mission-driven organization that values integrity, service, and excellence. If you’re ready to lead, innovate, and grow in one of the most iconic Navy Exchange locations, apply today!

The Navy Exchange Service Command (NEXCOM) offers flexible schedules, relocation assistance, and world-class benefits, including Continuity Priority Placement for our military service family members. A few of our benefits include:

• ⭐ Federal Healthcare
• ⭐ Dental, Vision, 401(k), & Pension Plan
• ⭐ Accrual of paid time off (PTO) beginning on day one
• ⭐ Tuition reimbursement program
• ⭐ Continuity Programs for Military Spouses
• ⭐ Pet Insurance for your furry family members!
• ⭐ Paid relocation for eligible positions! (ask your recruiter!)
• ⭐ Tax-Free shopping, worldwide, at any Navy Exchange location
• ⭐ . . . and much more!

Best of all:
You don’t have to be affiliated with the military to work for us. At NEXCOM, Mission YOU means we are invested in your family and your career, no matter where in the world you go. Just remember, when you join us at NEXCOM, you come for the benefits but stay for the mission.

Learn more about our mission at the Navy Exchange Service Command by visiting NEXCOMjobs.org today, and Watch this video to learn about the journey you could be embarking on!

Manages sales activities in assigned retail and/or mall services departments. Ensures department(s) are appropriately stocked, attractively displayed, and adequately staffed to achieve sales goals and service standards.

• Responsible for department level execution of retail and/or assigned mall services business strategies, procedures, and policies.
• Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing, accurate price marking, fact tags, etc. Adheres to corporate Visual Merchandising standards. Coordinates stock replenishment with backroom and procurement personnel.
• Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed.
• Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds NES standards and customer expectations.
• Reviews department(s) merchandise stock structure, makes recommendations and provides information to Store Divisional Managers, Buyers, etc. regarding merchandise in-stock position, stock assortment, product saleability, local demand trends and requirements, etc.
• Reviews daily sales reports. Recommends/initiates markdowns, as necessary. Provides input to Store Divisional Managers/Store Managers regarding departmental promotions, sales goals and budgets.
• Controls scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions.
• Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Store Manager, etc.
• Supervises, trains, and motivates assigned sales associates. Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc.
• Keeps current regarding industry/market trends for assigned departments. Conducts comparisons with other retailers to benchmark business practices. Implements "best practices" as feasible.
• Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a retail organization. Exercises tact, good manners, and courtesy when serving…