Oracle Support Administrator – Procure to Pay

• Responsible for the day-to-day administration and oversight of the Oracle PTP set up for AP invoice approvals.
• Ensure the platform supports policy compliance, accurate and timely invoice processing, and a positive end-user experience across the business.
• Acting as the functional subject matter expert for Oracle Approval Hierarchy, triage and resolve incidents and requests.
• Manage system configuration, coordinate updates and analyze the set up to proactively address incorrect users in the hierarchy.
• Ensure queries are handled within agreed SLAs, maintain clear user guidance, and proactively identify opportunities to prevent repeat issues.

• Hands-on administration experience of large ERP systems (and ideally Oracle), including administration and support.
• Strong understanding of end-to-end PTP processes (policy, approvals, invoice processing cycle) and the associated finance controls.
• Experience working to SLAs in a service environment, using a ticketing/call logging tool and maintaining high-quality case notes.
• Ability to translate business requirements into system changes, assess impact, and produce clear user communications.
• Analytical problem-solving skills, including root-cause analysis and trend identification.
• Confident stakeholder management with Finance, HR, IT, third parties and senior colleagues; excellent written and verbal communication.
• Good working knowledge of Excel and reporting; comfortable handling and interpreting operational data.
• Experience with Oracle fusion or another Tier 1 ERP system.

Demonstrates expertise in Oracle PTP administration and oversight, ensuring compliance and efficient invoice processing while effectively managing stakeholder relationships and communication. Proficient in analyzing system configurations and translating business requirements into actionable changes.

• Oracle PTP Administration
• End-to-End PTP Processes
• SLA Management
• Analytical Problem-Solving
• Stakeholder Management

• ERP Administration
• Invoice Processing
• Root-Cause Analysis
• System Configuration
• Operational Data Interpretation

• Excellent Communication
• Stakeholder Engagement
• Problem-Solving

• Finance Controls
• Policy Compliance
• User Guidance
• Service Environment

• Oracle Fusion
• Ticketing Tool
• Excel