Fulfillment Specialist

Fastenal Europe Ltd Trading is a prominent player in the Distribution, Transport & Logistics industry, dedicated to providing reliable and efficient supply chain solutions. We specialize in the seamless management and distribution of industrial and construction products, supporting businesses with timely fulfillment and expert logistics services. Our operations are underpinned by advanced technology and a commitment to quality, ensuring customer satisfaction and operational excellence across diverse markets.
Join us to be part of a dynamic team where your contributions directly impact our success. We offer a collaborative environment with opportunities for professional growth and the chance to work in a fast-paced, innovative industry.

As a Full-Time Fastenal Fulfillment Specialist, you will help customers receive the products and service they need, when they need them. Based at our Keynsham/Bristol (BS31 1TU
) branch, you will work across warehouse operations, customer service, deliveries and day-to-day sales support in a fast-paced industrial distribution environment.
You will receive and organise inventory, pick and pack orders accurately, deliver products to customer locations and support stock-management programmes at customer sites, including replenishing industrial vending machines. You will build strong customer relationships through dependable service, clear communication and attention to detail.
This is an entry-level opportunity suited to someone who is self-motivated, safety-conscious and interested in developing a long-term career, with the potential to progress into senior sales or management roles.

Key Responsibilities
Provide responsive customer service by telephone, email and in person, identifying customer needs and keeping customers updated.
Pick, pack, receive, ship and process goods accurately and safely.
Maintain organised inventory, complete cycle counts and support general warehouse operations.
Deliver products to customer locations using a company vehicle.
Replenish industrial vending machines and support customer-site stock-management programmes.
Purchase stock and complete routine transactions and administration within the point-of-sale system.
Work closely with colleagues to resolve issues and deliver reliable service.
Follow all company safety, driving and operational procedures.

Required Qualifications and Skills  18 years of age or older due to the nature of the work.
A current, full and valid UK driving licence, with the ability to meet company driving-record requirements.
Excellent written and verbal communication skills.
Confident computer skills and the ability to learn internal systems.
Strong numeracy, accuracy, attention to detail and a sense of urgency.
A customer-focused, approachable and highly motivated attitude.
Ability to work effectively in a fast-paced environment and manage changing priorities.
Ability to lift, carry, slide and lower packages regularly.
Commitment to Fastenal values of ambition, innovation, integrity and teamwork.

Preferred Qualifications  Previous experience in customer service, warehousing, logistics, sales support or industrial distribution.
Knowledge of the local market or relevant industry experience.
A forklift licence. Fastenal will provide Training for the successful candidate.
An interest in career development and progression.

Monthly performance bonus after successful completion of the probation period.
20 days of annual leave plus 8 bank holidays.
Auto-enrolment pension and free on-site parking.
Comprehensive in-house training and structured development through the Fastenal School of Business.
Clear opportunities for career progression, supported by a strong promote-from-within culture.
A varied role with scope for initiative in a growing international organisation.
Opportunities to take part in training events, including international events where applicable.