Caseworker Team Leader

We are seeking a pro‑active, organised and detail‑focused Team Leader to lead and manage the multi‑crime service which supports anyone aged over 18 affected by crime and anti‑social behaviour in Avon & Somerset.

We are looking for someone who brings strong people management experience, exceptional communication skills, and a commitment to building a supportive and high performing team.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? If yes, then we’d love to hear from you…

Location: Avon and Somerset / Hybrid

Hours: Full time, 37.5h. Monday to Friday 9.30am – 5.30pm

Contract: Permanent

Closing Date: 05/08/2026. We reserve the right to close this vacancy early if enough suitable applications are received.

You’ll lead a staff team, oversee daily case allocations, manage service delivery, strengthen partnerships, and ensure our service meets contractual and quality standards.

As the Team Leader you will:

• Be responsible for case management system audits and reports.
• Capture data and information to ensure the work of the team is outcome based and evidenced.
• Allocate work levels within and across the wider team and analyse statistics.
• Safeguard quality assurance and ensure compliance with policies and procedures.
• Work with relevant managers to provide input to and ensure excellent delivery of the service.
• Support the team to manage caseloads and complete comprehensive impact assessments.
• Hold line management responsibilities for team members.

This role is full‑time, and is hybrid working both from home and 3 days a week in our office in Bristol (a suitable and confidential workspace at home is required).

You will need:

• An understanding of the Criminal Justice System and the impact of crime on victims and witnesses.
• An understanding of legislation relating to equal opportunities, diversity, inclusivity, safeguarding and risk assessments.
• A practical understanding of the requirement for confidentiality and safe working practice.
• Experience of working in a challenging and changing environment.
• Demonstrable experience of providing crisis management, support and guidance in stressful and difficult situations to a client‑service focused team.
• Extensive experience of effectively leading and managing a team, monitoring performance and service delivery to meet contractual requirements.
• Strong communication, negotiation and advisory skills.
• The ability to work without direct supervision.
• Substantial IT expertise with the ability to use a range of software.

Benefits include:

• Flexible Working Options, including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave and an extra day off for your birthday.
• Pension Plan: 5% employer contribution and enhanced sick pay, maternity and paternity payments.
• Exclusive Discounts:
  High Street, retail, holiday, gym, entertainment and leisure discounts.
• Financial Well‑being:
  Access to our financial wellbeing hub and salary‑deducted finance.
• Well‑being Support:
  Employee assistance programme and wellbeing support.
• Inclusive Networks:
  Access to EDI networks and colleague cafes.
• Sustainable Travel:
  Cycle to work scheme and season ticket loans.
• Career Development:
  Ongoing training and support with opportunities for career progression.

This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as Casework, Caseworker, Family Caseworker, children's caseworker, criminal justice, rehabilitation, offender, ex‑offender, victim support caseworker.