Handover Executive Retal Customer Service

Responsible for meeting and assisting customers with regards to their queries on their properties. In addition, they are responsible for handing over of keys to customers, conducting Home Orientations and co-ordinating for handover of projects.

• Contacting the clients and try to take appointments to hand over their units.
• Site visit should be done to determine the unit status, then a snag list should be done to follow up with the site engineers for any missing items before its delivery within a fixed time frame.
• Responsible for making all the needed documents in the handover process.
• Responsible for making all the paperwork and the invoices.
• Responsible for generating delivery reports, site reports monthly and quarterly.
• Following up on collecting the fees of any utility installations in the projects.
• Filing all the documents.
• Update the projects database.
• Revising with the financial department any financial settlements with clients before delivery.
• Follow up on client requests and modifications.
• Contacting Clients with the coordination with the technical for any upgraded options (Roof tiles, Aluminum, etc…) upon client’s request.
• Following up on producing the pool License to the clients with the coordination with the technical department and the administration.
• Responsible for collecting all the signed drawings from the sales department and send it to the construction department to proceed in the site. In the case of modified drawings, a modification request is done then the decision is taken after knowing the status of the unit in the site.
• Responsible for any notifications or comments concerning the clients related to the site during and after the finishing process.

• Knowledge of customer service principles and practices
• Great negotiation and problem-solving skills
• Teamwork and ability to work under pressure

Retal Urban Development is a Saudi real estate developer headquartered in Al Khobar and part of Al Fozan Holding. Listed on the Saudi Exchange, it designs and builds residential, commercial and mixed use communities across the Kingdom, supported by subsidiaries in construction, property management and facilities services.