Key Account Officer

Job Description

ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

The Key Accounts Officer is accountable for ensuring growth and retention of key accounts in alignment with ASMO’s “value leadership” strategy. The role holder collaborates closely with the Business Development Team to identify growth opportunities and deliver exceptional service to key clients.

• Contribute to the development and execution of the Department short to mid-term strategic plan to ensure alignment with the Department’s strategic priorities, and the corporate goals.
• Contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial and strategic objectives.
• Monitor, control and report key performance indicators related to the Department to track performance and recommend corrective actions.
• Collaborate with the Business Development Team to identify opportunities for upselling, cross-selling, and expanding services within existing key accounts, driving revenue growth.
• Work closely with the Key Account Manager and Head of Sales & Business Development to align key account strategies with the organization's "value leadership" strategy, emphasizing cost efficiency and superior supply chain service performance.
• Collaborate with the Director of Sales & Customer Service to align the sales team with ASMO's "value leadership" strategy, emphasizing cost efficiency and superior supply chain service performance.
• Implement and assist with the development of strategic account plans for ASMO’s key clients, outlining objectives, growth strategies, and key performance indicators (KPIs).
• Foster long‑term relationships with key client stakeholders, gaining a deep understanding of their needs and aligning ASMO's offerings to meet and exceed their expectations.
• Ensure that ASMO consistently delivers exceptional service and value to key accounts, proactively addressing any issues or concerns.
• Monitor customer satisfaction levels and close actions and follow up action owners to maintain high levels of client loyalty and retention.
• Relay valuable client feedback and market insights to internal teams to inform product or service improvements.
• Maintain accurate records of key account activities, sales, and interactions using CRM tools, taking ownership of ensuring actions are closed out on time.
• Analyse key account performance data and market trends to make informed decisions and adjustments to account strategies.
• Ensure compliance to contractual obligations, timings, reporting and change control.
• Manage the activities of direct reports to ensure that all work is carried out in an efficient manner, in line with the annual business plans, policies and procedures.
• Manage self-development through performance management processes by agreeing annual objectives, and constructive feedback.
• Identify training and developmental needs and in conjunction with Key Account Manager bridge the knowledge gap to ensure continuous progression, and high‑level of competence within the team.
• Contribute in defining an optimum structure for the Department, to ensure smooth workflow of operational processes and optimal utilisation of resources.
• Provide input into the preparation and consolidation of the Client budget, monitor financial reporting compliance during the year and identify areas of improvement / unsatisfactory performance (if any), and recommend mitigating actions.
• Identify and manage implementation of change initiatives on contractual management, systems, processes and practices considering…