Customer Success Manager
Job in
Khobar, Eastern Province, Saudi Arabia
Listed on 2026-01-29
Listing for:
DIGITAL PETROLEUM
Full Time
position Listed on 2026-01-29
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, HelpDesk/Support, CRM System -
Business
Client Relationship Manager, Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
Role Description
We are seeking a full-time, on-site Customer Success Manager to join our team in Al Khobar. The role involves managing customer relationships, ensuring client satisfaction, and driving the adoption of our digital transformation solutions. Responsibilities include onboarding new clients, proactively addressing their needs, resolving issues, gathering feedback, and collaborating with internal teams to enhance client experiences and deliver measurable success.
Qualifications- Customer relationship management and client success skills
- Strong problem-solving abilities and proactive issue resolution
- Experience in client onboarding, retention strategies, and customer insights
- Knowledge of digital transformation, AI platforms, and industrial solutions
- Strong organizational and project management skills
- Excellent interpersonal and communication skills
- Proven ability to collaborate with cross-functional teams effectively
- Familiarity with the energy, oil, water, manufacturing, or mining industries is an advantage
- Experience in industrial SaaS, IIoT, MES, ERP, or operations software
- Technical background or ability to understand APIs, integrations, and data workflows
- Experience with enterprise or mid-market customers
- Familiarity with tools like Salesforce, Hub Spot, Gainsight, or similar
- Customer retention and renewal rate
- Product adoption and usage depth
- Time-to-value and onboarding success
- Expansion and upsell revenue
- Be an early hire with direct impact on customers and product direction
- Work closely with founders and leadership
- Opportunity to shape customer success processes from the ground up
- Competitive salary, equity, and growth opportunities
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