Clerk , Customer Service

Gates is a leading manufacturer of application‑specific fluid power and power transmission solutions.

As a Customer Experience Associate, your primary focus is to ensure that customers have a positive and satisfying experience throughout their interactions with the company, from initial contact to post‑purchase support.

• Provide timely, professional customer support across multiple channels, resolving inquiries, issues, and complaints effectively.
• Build strong customer relationships through proactive communication and a service‑oriented mindset.
• Manage order processing activities, including PO review, pricing verification, availability checks, and delivery coordination.
• Support pricing and quoting processes, ensuring accuracy and proper maintenance of pricing information.
• Collaborate with Sales, Technical Support, Logistics, and other teams to ensure a seamless customer experience.
• Maintain accurate customer and transaction records in CRM systems, tracking feedback and service trends.
• Ensure compliance with ISO quality standards, QHSE requirements, and all applicable health, safety, and environmental procedures.

• Works within established procedures with a moderate degree of supervision.
• Understands how assigned duties relate to others in the team and how the team integrates with other teams.
• Impacts own team through accuracy and quality of work; follows procedures and receives regular supervision.
• Uses communication skills to exchange information.
• Solves routine problems without supervisory approval; evaluates and selects solutions from established options.

• Requires established skills to perform a range of day‑to‑day activities.
• Requires knowledge and skills gained through formal training or considerable work experience.

• None; has no supervisory responsibilities; manages own workload.

• Fluent in English (additional languages are a plus) with strong verbal and written communication skills.
• 0–1 year of customer service, sales support, or administrative experience; internships or graduate experience accepted.
• Strong customer‑focused mindset with empathy, active listening, and basic problem‐solving skills.
• Ability to plan, prioritize, and manage daily tasks in a structured and detail‑oriented way.
• Comfortable working with CRM systems (Oracle Cloud preferred) and Microsoft Office tools (Excel, Word, Outlook).
• Team player able to collaborate effectively with sales, logistics, and support teams.
• Awareness of Quality, Health, Safety, and Environmental (QHSE) standards; ISO knowledge is a plus, not mandatory.

Gates is an Equal Opportunity employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.