Receptionist, Customer Service​/HelpDesk

Role Purpose

Under general supervision, provides reception for the Company’s Corporate Office and general office support for the Corporate Services department on a rotating basis in accordance with the Company’s standards.

• Receive visitors (i.e. vendors, applicants, clients, etc.) as appropriate.
• Respond to visitors’ routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
• Maintain current knowledge of the Company’s internal organizational changes and structure.
• Ensure that lobby reception area is neat and presentable at all times; serve as host/hostess and ensure beverages are available for guests.
• Schedule Lobby conference rooms as needed.
• Responsible for validating parking passes as appropriate.
• Responsible for processing name badges for guests and visitors.
• Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

High School Diploma or equivalent.

At least one year as a receptionist or customer service representative in a corporate environment.

• Good customer service skills and general office experience.
• Basic knowledge of PC software. Ability to type at least 45 wpm.
• Good interpersonal and communication skills required greeting visitors; good phone etiquette.
• General knowledge of Company organizational structures/functions preferred in order to direct calls and visitors.