Customer Care Specialist | Customer Service & Client Relations | Al

Location: Al Khobar, Saudi Arabia

Job Category: Customer Service & Support;
Business Development;
Administration & Office Support

A career opportunity is available for a Customer Care Specialist in Al Khobar, Saudi Arabia. The role is suitable for professionals with 3–5 years of experience in customer service and customer relationship management, with strong communication, coordination, complaint handling, and client follow-up skills.

The successful candidate will manage customer inquiries, coordinate with internal departments, support recruitment and contracting procedures, resolve complaints, and maintain accurate customer records. The position offers opportunities to strengthen customer relationship, communication, CRM, reporting, and professional service skills.

• Manage daily communication with customers and respond to inquiries and requests professionally.
• Follow up on customer requirements and coordinate with relevant departments.
• Coordinate recruitment, contracting, and client follow-up procedures.
• Receive, document, analyze, and resolve customer complaints and observations.
• Follow up on open complaints and cases until closure.
• Update customer information and communication records in the CRM system.
• Build and maintain professional relationships with clients.
• Prepare reports covering customer requests, complaints, service levels, and performance indicators.
• Identify recurring customer issues and recommend improvements to service quality.
• Coordinate continuously with operations, staffing, and other internal departments.
• Ensure customer commitments are followed up and completed on time.

• Diploma in Business Administration, Public Administration, Accounting, or a related field.
• 3–5 years of practical experience in customer service and customer relationship management.
• Experience communicating and coordinating with clients and internal departments.
• Experience with recruitment, contracting, and client follow-up procedures.
• Strong complaint handling and problem-solving abilities.
• Ability to manage customer inquiries and provide timely solutions.
• Proficiency in computer applications and CRM systems.
• Ability to prepare customer service reports and performance indicators.
• Strong Arabic and English communication skills.
• Excellent listening, negotiation, and relationship-building skills.
• Ability to manage multiple requests while maintaining service quality.
• Strong organization, accuracy, follow-up, and attention to detail.
• Ability to maintain customer confidentiality.

Salary and compensation details have not been provided by the employer.

The role provides opportunities to develop expertise in customer relationship management, CRM systems, complaint resolution, client coordination, reporting, and professional customer service. Continued training and practical experience can support long-term career growth in customer service, client relations, account management, and operations.

• Working Days: Saturday – Thursday
• Working Hours: 9:00 AM – 6:00 PM
• Location: Al Khobar, Saudi Arabia