Call Center Team Leader
Job in
Khobar, Eastern Province, Saudi Arabia
Listed on 2026-10-14
Listing for:
ACE Gallagher Arabia Insurance Consultants
Full Time
position Listed on 2026-10-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Call Center / Support
Job Description & How to Apply Below
Our office in Al Khobar is looking for a Call Center Team Leader responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.
Key Responsibilities:- Team Leadership:
- Oversee daily operations and performance of the call center team.
- Conduct performance evaluations and coaching sessions.
- Customer
Experience: - Manage customer interactions across phone, webchat, and social media platforms.
- Resolve escalated issues and ensure customer satisfaction.
- Quality & Training:
- Design and implement quality assurance procedures.
- Develop and deliver training programs for new and existing staff.
- Reporting & Systems:
- Monitor KPIs and generate performance reports.
- Identify and implement IVR system enhancements.
- Strong leadership and communication abilities.
- Proficiency in English and Arabic.
- Analytical mindset.
- BS in Business administration or a related field.
- 2–5 years of experience in a call center.
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