Senior Engineer, Pre Sales

Role Purpose

Senior Engineer, Pre Sales will be responsible for the installation, commissioning, maintenance, and technical support of the communication systems. This role serves as a key technical resource for clients across industrial and critical infrastructure sectors, ensuring seamless deployment and ongoing performance of communication solutions including industrial telephones, paging & intercom systems, public address & general alarm (PAGA) systems, and mass notification platforms.

• Install, configure, and commission GAI-Tronics communication systems at client sites.
• Conduct site surveys and prepare installation diagrams in line with project specifications, utilizing Micro Station and AutoCAD
• Ensure all installations comply with applicable safety standards and client requirements
• Provide on-site and remote technical support for GAI-Tronics product lines including PAGA, intercom, mass notification, and radio dispatch systems.
• Diagnose and resolve hardware and software faults in a timely manner.
• Execute planned preventive maintenance schedules and update maintenance records accordingly.
• Coordinate with clients to minimize downtime and ensure system continuity.
• Act as the primary technical point of contact for assigned client accounts.
• Deliver product demonstrations, training sessions, and technical presentations to end users.
• Provide recommendations for system upgrades and enhancements based on client needs.
• Maintain accurate records of all installation, maintenance, and service activities.
• Prepare technical reports, as-built drawings, and handover documentation.
• Update internal systems with service history, parts usage, and client feedback.
• Liaise with sales, project management, and logistics teams to ensure timely delivery and execution.
• Coordinate with vendors and subcontractors as required.
• Escalate complex technical issues to principal or regional support teams with full documentation.

• Install, configure, and commission GAI-Tronics communication systems at client sites.
• Conduct site surveys and prepare installation diagrams in line with project specifications, utilizing Micro Station and AutoCAD
• Ensure all installations comply with applicable safety standards and client requirements
• Provide on-site and remote technical support for GAI-Tronics product lines including PAGA, intercom, mass notification, and radio dispatch systems.
• Diagnose and resolve hardware and software faults in a timely manner.
• Execute planned preventive maintenance schedules and update maintenance records accordingly.
• Coordinate with clients to minimize downtime and ensure system continuity.
• Act as the primary technical point of contact for assigned client accounts.
• Deliver product demonstrations, training sessions, and technical presentations to end users.
• Provide recommendations for system upgrades and enhancements based on client needs.
• Maintain accurate records of all installation, maintenance, and service activities.
• Prepare technical reports, as-built drawings, and handover documentation.
• Update internal systems with service history, parts usage, and client feedback.
• Liaise with sales, project management, and logistics teams to ensure timely delivery and execution.
• Coordinate with vendors and subcontractors as required.
• Escalate complex technical issues to principal or regional support teams with full documentation.