Senior Associate - Per Diem Management; TPA

Job Description

Role

Purpose:

To execute the processing of per diem allowances for Saudi Aramco employees, ensuring accuracy, full compliance with established policies, and the timely issuance of payments

• Receive and verify per diem requests with complete documentation according to Saudi Aramco Guidline.
• Maintain organized and confidential records for audits and reporting

• allowances based on travel details and provided documentation.
• Ensure compliance with Saudi Aramco Per Diem policies

• Enter transactions into CAESAR
• Track and update request records with 100 % resolution

• Respond to employee inquiries (Telephone & Emails) within agreed SLAs.
• Provide a high level of customer service and professional communication skills
• Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
• Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery

• Healthcare, customer service, frontdesk
• Multi-cultural with interpersonal and communication skills, excellent planning
• Commercial skills in combination with service focused mindset
• Strong trouble shooting, problem-solving and analytical skills
• Excellent follow up skills
• Ability to multi-task in a fast-paced changing environment and work well under stress