Ticket Operations Lead

We are looking for an experienced and commercially minded Ticket Operations Lead to support the delivery of ticketing operations across a dynamic, high-profile stadium and events environment.

This role is responsible for ensuring the successful setup, launch, management and reconciliation of ticket sales across sporting events, concerts, entertainment and other large-scale events.

Working at the intersection of ticketing, sales, marketing, technology and stadium operations
, you will play a key role in delivering a seamless customer experience while supporting revenue generation, operational efficiency and commercial performance.

The successful candidate will bring strong ticketing systems knowledge, hands-on operational experience and the ability to coordinate multiple stakeholders, technology providers and event requirements in a fast-paced environment.

Experience supporting major sporting events, stadiums, arenas, concerts or large-scale entertainment venues would be particularly valuable.

• Coordinate the end-to-end delivery of ticketing operations across stadium events, from initial configuration and on-sale preparation through to event-day delivery and post-event reconciliation.
• Configure, test and monitor ticketing systems, including pricing, inventory, seating plans, ticket allocations, sales windows and access rules.
• Support ticket launches, pre-sales, general sales, season tickets, memberships and other ticketing initiatives.
• Monitor live ticket sales, identify operational issues and coordinate timely resolutions.
• Manage ticket fulfilment processes, including digital ticketing, physical tickets, transfers and collections.
• Ensure ticket inventory is accurately maintained, controlled and reconciled across all sales channels.
• Support the successful delivery of multiple events and ticketing campaigns simultaneously.
• Work closely with commercial, sales and marketing teams to coordinate ticket launches, promotional campaigns and revenue-generating initiatives.
• Support the execution of ticketing sales strategies, including promotional offers, pricing changes, customer segmentation and targeted campaigns.
• Coordinate ticketing information across websites, CRM platforms, marketing channels and customer communications.
• Partner with marketing teams to ensure accurate and timely communication of ticket availability, sales windows, promotions and event information.
• Support the use of customer data, sales reporting and audience insights to improve ticketing performance and customer engagement.
• Identify opportunities to improve ticket sales processes, conversion rates and the overall customer purchasing experience.
• Operate and support ticketing platforms and related technologies used to manage ticket sales, distribution and event operations.
• Work with external ticketing technology providers and internal technology teams to ensure systems are correctly configured, integrated and operating effectively.
• Experience working with ticketing platforms or providers such as WeBook, Ticketmaster, Platinumlist, Fever
  , or similar solutions would be advantageous.
• Support the integration and effective use of CRM platforms, ideally Salesforce or comparable systems, to improve customer data management, sales coordination and reporting.
• Troubleshoot ticketing system issues, manage escalations and coordinate resolutions with technology partners.
• Participate in system testing, operational readiness reviews and continuous improvement initiatives.
• Maintain accurate ticketing and customer data across relevant systems.

• Work closely with stadium operations, security and access control teams to ensure ticketing systems and venue entry technology operate effectively.
• Coordinate…