Guest Service Agent

Join to apply for the Guest Service Agent role at Archive (Do Not Follow).

We are currently looking for dynamic, self‑motivated Front Office professionals who want to advance their careers. As a Guest Service Agent you will provide professional, customer‑focused service to our guests, ensuring that their stay becomes a memorable experience.

• Offer consistently professional, friendly, warm and engaging service.
• Welcome and check in guests following established SOPs.
• Check out departing guests in accordance with the standards.
• Sell rooms to walk‑in guests and manage day‑to‑day facilities issues.
• Handle cash inventory, cash cheques and foreign currency bills of exchange in line with the credit policy.
• Collaborate with colleagues from all departments, especially Housekeeping, Finance and Reservations.
• Ensure the Guest Service Desk is manned, operationally prepared and stocked at all times.
• Maintain guest privacy by safeguarding all personal information.
• Demonstrate thorough knowledge of the hotel’s policies, procedures, service standards, facilities and events.

• Degree in hospitality or related field.
• Previous experience in a Front Office Department.
• Excellent written and verbal English communication skills; additional language skills are an advantage.
• Strong interpersonal and problem‑solving abilities.
• Computer literate, with experience in Opera preferred.

• Customer‑driven mindset.
• Proactive and ‘switched‑on’ attitude.
• Outgoing, charismatic, approachable character.
• Capability to work under pressure in a fast‑paced environment.
• Excellent teamwork skills and ability to thrive with a multicultural team and guests.
• Understanding the job, taking responsibility, recognizing differences, customer focus, adaptability, teamwork.

• Entry level

• Full‑time

• Customer Service

• Hospitality