GRC IT Cybersecurity Engineer

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• Collaborate closely with internal teams and client personnel to implement Service Now GRC solutions that effectively mitigate risks, ensure regulatory adherence, and enhance overall operational efficiency.
• Design and build the end-to-end architecture for a high-volume ticketing system, considering functional requirements (e.g., ticket creation, assignment, tracking, and closure) and non-functional requirements (e.g., scalability, reliability, and performance).
• Collaborate with product managers and engineers to define the functional and non-functional requirements for the ticketing platform.
• Experience in Ticketing Tools and being able to manage the tickets.
• Design, develop, and implement Service Now GRC modules in alignment with solution requirements.
• Configure solution UI, including Forms, Fields, Lists, Views, Work spaces, UI Policies, Client Scripts, UI Actions, Dashboards, Reports, Service Catalog, and Portals.
• Integration and Automation integrating Service Now with other systems via APIs, web services, and automating processes using workflows and orchestrations.
• Configure Users, Roles, Groups, and ACLs.
• Create User Acceptance Testing (UAT) test cases and instructions.
• Execute functional component testing on GRC workflows.

• Bachelor’s degree in Cybersecurity, Information Security, or related field.
• 5+ years of experience in designing, developing, and implementing Service Now solutions.
• Strong experience with the Service Now GRC/Integrated Risk Management (IRM) modules is essential.
• Technical Proficiency: strong knowledge of Service Now platform, JavaScript, and web technologies like HTML, CSS, and XML.
• Design technical solutions that address business problems.
• Engineering related to risk and compliance often act as the primary technical point-of-contact for projects.
• Strong communication and interpersonal skills to convey ideas, understand requirements, and provide support.

• ITIL V4 Foundation Certificate
• ISO 27001 Information Security Management
• CISM (Certified Information Security Manager)

• Mid-Senior level

• Full-time

• Information Technology

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