Network Operations Center Manager

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At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across industries. Join us for a career full of opportunities — where you can make a difference and where no two days are the same.

We are seeking an experienced L1/L2 NOC Manager with deep operational expertise in mission‑critical network environments. You will oversee 24/7 network operations, drive service excellence, and lead a high‑performing NOC team to ensure optimal infrastructure performance and minimal downtime.

As the designated SPOC
, you will serve as the primary liaison for major incidents, operational performance, and stakeholder communications, ensuring seamless coordination and continuous improvement across the NOC function.

• Lead and manage L1/L2 NOC engineering teams, ensuring consistent delivery of high‑quality operations and service continuity.
• Oversee 24/7 monitoring of network infrastructure, systems, and applications to maintain high availability and meet strict SLAs.
• Implement, optimize, and maintain SOPs, runbooks, workflows, and operational documentation.
• Manage the incident lifecycle, including triage, escalation, RCA, and implementation of corrective and preventive actions.
• Drive ITIL‑aligned processes across incident, problem, and change management.
• Serve as the SPOC for major incidents, customer updates, and leadership communication.
• Collaborate with cross‑functional engineering, cloud, and infrastructure teams to resolve complex technical issues.
• Define and track KPIs for operational performance, service quality, team productivity, and SLA adherence.
• Identify and execute automation and process improvement initiatives to enhance operational maturity.
• Lead vendor management activities and enforce compliance with service agreements.
• Conduct periodic service reviews with stakeholders to present metrics, trends, risks, and improvement plans.

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 14+ years overall experience, including 10+ years of deep NOC operations experience.
• Must have hands‑on Tier‑1 (L1) operator‑level experience
  , including front‑line network surveillance, first‑level fault handling, TT creation, and real‑time incident management for telecom operators.
• Proven leadership experience managing 24/7 operational teams.
• Strong expertise in networking technologies, protocols, and infrastructure components (switches, routers, firewalls, load balancers).
• Hands‑on experience with network monitoring systems, ticketing tools, and ITSM platforms.
• Strong understanding of ITIL best practices, with the ability to govern incident/problem/change processes.
• Excellent communication and stakeholder management capabilities, including executive‑level engagement.
• Demonstrated ability to solve complex network issues and drive operational excellence.

• ITIL Foundation / Intermediate
• CCNP, CCIE, or equivalent advanced networking certification
• Additional operational leadership or service‑management certifications are a strong plus

• Flexible work arrangements (remote options, flexible hours) supporting work‑life balance.
• Career growth programs and diverse professions designed to help you explore opportunities and build skills.
• Access to valuable certifications in the latest technologies within a global community of experts.

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With a strong 55+ year heritage, Capgemini is trusted by clients to unlock the value of technology across the breadth of their business needs, delivering end‑to‑end services and solutions from strategy and design to engineering — fueled by market‑leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and a robust partner ecosystem.