Director of IT Operations

Job Description

We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.

Key Responsibilities:

• Leadership & Team Management:
  Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with Hunger Station’s objectives and foster a culture of continuous improvement.
• Infrastructure & IT Operations:
  Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
• Helpdesk & Support Services:
  Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
• Security & Access Management:
  Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
• Call Center Solutions:
  Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
• Vendor & Stakeholder Management:
  Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
• Budgeting & Reporting:
  Develop and manage the IT operations budget, providing regular performance reports to senior leadership.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
• Proven expertise in managing IT operations across multiple locations and departments
• Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
• Experience with call center solutions and cloud-based infrastructure is a plus.
• Excellent leadership, communication, and problem-solving skills.
• Strong organizational and project management abilities.