Technical Authority Expert - NFVI

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About this opportunity:

The Technical Authority Expert – Cloud Infrastructure & IP is part of Managed Services deliveries in line with the Ericsson Operations Engine. The role is responsible for providing technology leadership, technical expertise, governance, and operational support across the full lifecycle of Create, Sustain, and Evolve within Cloud Infrastructure, IP Core, and Core Network domains.

The role acts as the second-line technical authority for Cloud Infrastructure and IP domains under Ericsson governance, supporting operational stability, incident resolution, customer requests, configuration management, software management, and automation initiatives. The position requires strong collaboration with Domain Support, Automated Operations, Analytics & Automation teams, vendors, suppliers, and customer organizations to ensure service continuity, infrastructure reliability, and operational excellence.

• Provide second-line technical authority support for Cloud Infrastructure and IP domains under Ericsson governance.
• Provide Core and Cloud domain expertise to Domain Support and Automated Operations teams.
• Support Cloud Infrastructure, IP Core, and telecom environments across operational, assurance, and fulfillment activities.
• Perform troubleshooting, operational assessments, configuration support, and restoration follow-up activities.

• Support Incident Management activities including complex incident resolution, critical incident handling, and service restoration.
• Initiate and support Problem Management processes and third-level functional escalations.
• Support Security Incident Management and coordinate with Field Services and external partners during major incidents.
• Perform proactive trend analysis to identify failures and improve recovery processes.

• Perform assurance activities including Change Introduction and Business Requirement impact analysis, and support complex changes.
• Support rollback and fallback decision-making during critical operational changes.
• Define and coordinate security preventive maintenance activities.
• Support KPI reporting, event correlation, and filtering definitions.
• Handle configuration, audit, software, and customer service request management.
• Manage access control, user management, and reconciliation activities.

• Perform system administration tasks including database maintenance, server/application interconnections, and corrective activities.
• Support software updates, package implementation, patches, and feature deployments.
• Perform end-to-end Service Request fulfillment including planning, execution, testing, reporting, and logging.
• Support asset and configuration management processes.
• Execute and remove incident/problem workarounds as required.

• Support Automation & Analytics teams by identifying automation opportunities and defining requirements.
• Develop and improve automated Service Delivery methodologies and automation solutions.
• Investigate and troubleshoot automation-related issues and use cases.
• Support implementation, testing, validation, and acceptance of automation use cases.
• Drive continuous improvement through analytics and operational insights.

• Support Customer Experience Management activities including experience analysis and issue resolution.
• Drive customer experience use case configuration, testing, and validation.
• Report Service Resource Fulfillment KPIs and operational performance.
• Interface with E2E Service Experts and cross-domain squads to support restoration and operational improvement initiatives.

• Strong understanding of telecom network architecture across 2G, 3G, 4G, and 5G technologies.
• Strong telecom fundamentals and understanding of Mobile Core, IP Core, and Cloud Infrastructure environments.
• Good understanding of Cloud technologies, virtualization, containers, Kubernetes, and infrastructure platforms.
• Strong troubleshooting experience within multivendor telecom and cloud…