IT Help Desk Support

Responsibilities

• Provide first and second‑level support for desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve issues related to hardware components.
• Install, configure, and maintain operating systems (Windows) and mobile devices (iOS).
• Deploy and support software applications (MS Office, production tools, and applications).
• Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, and LAN/WAN configuration.
• Troubleshoot network connectivity issues, including wireless and wired connections.
• User account management – create, modify, and delete user accounts.
• Manage user permissions and access rights.
• Proven skills in handling Office 365 applications to enhance end‑user productivity and collaboration.
• Ability to handle technical issues independently and raise complex ones judiciously when necessary.
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non‑technical users.
• Strong problem‑solving abilities and a proactive approach to identifying and resolving technical issues.
• Assist in IT projects initiated by HQ.
• Familiarity with remote desktop support tools and techniques, such as remote desktop control and remote assistance.
• Ensure compliance with IT security policies and standards.
• Flexibility to work outside regular business hours and participate in on‑call rotation as needed.
• Track and manage IT assets, including computers, peripherals, and printers.
• Improve skills in line with new technology roll‑outs in the IT Department.
• Gather user requirements fully, analyze them, and make recommendations.
• Document technical procedures and maintain accurate records of support requests.
• CCTV management.
• Time & attendance management.

• CompTIA A+ / CompTIA Network+.
• Microsoft certification (MCSE) / Network certification (CCNA).
• MS SQL – Database Administrator.

• Work‑life integration.
• Mobile working.
• Flexible working hours.
• Pension scheme.
• Good development opportunities.
• Employee discounts.
• Attractive remuneration system.
• Health initiatives.