GRC IT Cybersecurity Engineer

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future.

We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

• Collaborate closely with internal teams and client personnel to implement Service Now GRC solutions that effectively mitigate risks, ensure regulatory adherence, and enhance overall operational efficiency.
• Design and build the end-to-end architecture for a high-volume ticketing system, considering functional requirements (e.g., ticket creation, assignment, tracking, and closure) and non-functional requirements (e.g., scalability, reliability, and performance).
• Collaborate with product managers and engineers to define the functional and non-functional requirements for the ticketing platform.
• Experience in Ticketing Tools and being able to manage the tickets.
• Design, develop, and implement Service Now GRC modules in alignment with solution requirements.
• Configure solution UI, including Forms, Fields, Lists, Views, Work spaces, UI Policies, Client Scripts, UI Actions, Dashboards, Reports, Service Catalog, and Portals.
• Integration and Automation integrating Service Now with other systems via APIs, web services, and automating processes using workflows and orchestrations.
• Configure Users, Roles, Groups, and ACLs.
• Create User Acceptance Testing (UAT) test cases and instructions.
• Execute functional component testing on GRC workflows.

• Bachelor’s degree in Cybersecurity, Information Security, or related field.
• 5+ years of experience in designing, developing, and implementing Service Now solutions.
• Strong experience with the Service Now GRC/Integrated Risk Management (IRM) modules is essential.
• Technical Proficiency:
  Strong knowledge of Service Now platform, JavaScript, and web technologies like HTML, CSS, and XML.
• Design technical solutions that address business problems;
  Engineering related to risk and compliance often act as the primary technical point-of-contact for projects.
• Strong communication and interpersonal skills to convey ideas, understand requirements, and provide support.

• ITIL V4 Foundation Certificate
• ISO 27001 Information Security Management
• CISM (Certified Information Security Manager)