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IT Support Desktop Support HelpDesk/Support Technical Support

Support Services Specialist

Job in Khobar, Eastern Province, Saudi Arabia
Listing for: Tata Consultancy Services
Full Time, Seasonal/Temporary position
Listed on 2026-06-14
Job specializations:
  • IT/Tech
    IT Support, Desktop Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 48000 - 120000 SAR Yearly SAR 48000.00 120000.00 YEAR
Job Description & How to Apply Below

Job Title – Support Services

Company – TCS (MEA)

Location – Al Khobar, Eastern, Saudi Arabia

Job type – Full time

Job Description
  • Strong knowledge of desktop/laptop hardware troubleshooting and OS management
  • Knowledge of network basics (LAN, Wi‑Fi), printers, and peripheral devices
  • Experience in IMAC activities and endpoint lifecycle management
  • Familiarity with ITSM tools (Service Now or equivalent)
  • Understanding of AV/meeting room support technologies
    • Key Responsibilities
  • Provide in‑person IT support for incidents and service requests requiring physical intervention
  • OS troubleshooting and mobile device troubleshooting (Android/iOS)
  • Perform device setup, configuration, installation, and hardware replacement
  • Handle break‑fix activities for laptops, desktops, peripherals, and workplace devices
  • Support IMAC activities (Install, Move, Add, Change)
  • Resolve incidents that cannot be addressed remotely by the service desk
  • Provide VIP user support with priority handling and coordination
  • Support meeting room technologies, AV setups, and event IT support
  • Coordinate with hardware vendors (OEMs) and third‑party providers
  • Perform walk‑in support activities including password resets, device replacement, onboarding/offboarding
  • Provide LAN/Wi‑Fi, printer, and peripheral support (hands & feet support)
  • Maintain and manage asset inventory and stock records, including reconciliation
  • Support user onboarding, movement, and offboarding activities
  • Provide loaner devices and spare management during break‑fix scenarios
  • Identify repeat issues and contribute to knowledge base and shift‑left initiatives
  • Communicate resolution timelines and status updates to end users
    • Soft Skills

    Excellent communication - Team collaboration - Documentation and knowledge sharing

    Education

    Requirements Diploma in Computer Science/bachelor’s in computer science

    Certifications

    ITIL, MS/CCNA Certifications

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