IT Desktop Support

Your activities

• Provide first and second‑level support for desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve issues related to hardware components.
• Install, configure, and maintain operating systems (Windows) and mobile devices (iOS).
• Deploy and support software applications (MS Office, production tools, and application …).
• Solid understanding of networking concepts, protocols, & technologies including TCP/IP, DNS, DHCP, and LAN/WAN configuration.
• Troubleshoot network connectivity issues, including wireless and wired connections.
• User account management – create, modify, and delete user accounts.
• Manage user permissions and access rights.
• Proven skills in handling Office 365 applications to enhance end‑user productivity & collaboration.
• Ability to handle technical issues independently and escalates complex ones judiciously when necessary.
• Excellent communication & interpersonal skills, with the ability to communicate technical information effectively to non‑technical users.
• Strong problem‑solving abilities & a proactive approach to identifying & resolving technical issues.
• Assist in IT projects initiated by HQ.
• Familiarity with remote desktop support tools & techniques (remote desktop control & remote assistance).
• Ensure compliance with IT security policies & standards.
• Flexibility to work outside regular business hours & participate in on‑call rotation as needed.
• Track & manage IT assets, including computers, peripherals, & printers.
• Improve skills in line with the new technology roll‑outs in the IT Department.
• Gather user requirements fully, analyze them & make recommendations.
• Document technical procedures & maintain accurate records of support requests.
• CCTV management.
• Time & attendance management.

• CompTIA A+ / CompTIA Network+.
• Microsoft certification (MCSE) / Network certification (CCNA).
• MS SQL – Database Administrator.

• Work‑life integration.
• Pension scheme.
• Employee discounts.
• Attractive remuneration system.
• Flexible working hours.
• Good development opportunities.
• Health initiatives.
• Mobile working.

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation & sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.