IT Level 1 Support Services
Job in
Khobar, Eastern Province, Saudi Arabia
Listed on 2026-11-01
Listing for:
Asmacs FZC Company
Full Time
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IT Assets Management Service Desk tool management Call Handling Ticket Logging Basic Troubleshooting Resolution Windows Outlook Network Printer SAP GUI Password Reset Account Lockouts Weekly Ticket Summary Report Monthly SLA Compliance Report Monthly User Satisfaction Feedback Summary Quarterly Incident Trends Root Cause Analysis Application Installation and Troubleshooting
- Windows Image / Operating System preparation for various Hardwares
- Printers monitoring & management
- IP Telephone installation and basic troubleshooting
- Working with leasing vendors for PCs/Printers/other services
- Conference Room/ Training Hall support & user guidance
- Application Access Support (SAP, Office
365, SharePoint, etc.) - Hardware Issue Logging & Escalation
- Hardware installation, replacement & support
- User Onboarding/Offboarding Requests
- Site & Remote Support via approved tools (e.g., Remote Control, Teams)
- Daily Checklist/Health Monitoring Tasks
- Logging Service Requests for IT L2/L3 teams
- Initial Diagnosis & Categorization of Incidents
- Knowledge Base Usage & Contribution
- IT Service Desk reporting & documentation
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