Customs Clearance Supervisor

JOB SUMMARY

The Customs Clearance Supervisor at Jadeer Logistics Services Company oversees day-to-day customs clearance activities to ensure timely, accurate, and fully compliant import and export operations within the Kingdom of Saudi Arabia. The role coordinates shipment documentation, customs declarations, broker follow-up, and interactions with ZATCA, port and airport authorities, and other regulatory bodies. The position also supports operational continuity by guiding the clearance team, resolving shipment exceptions, and ensuring adherence to company procedures, Saudi regulations, and customer service standards.

Bachelor's degree or Diploma in Logistics, Supply Chain, Business Administration, or a related field.

Minimum 4 years of experience in customs clearance, freight forwarding, or logistics operations, including supervisory exposure. Strong working knowledge of Saudi customs procedures, import/export documentation, and regulatory compliance requirements.

• Strong practical knowledge of Saudi customs regulations, tariff structures, HS code classification, and import/export compliance requirements.
• Hands-on experience with FASAH, SABER, and other relevant customs or government platforms used in Saudi Arabia.
• Ability to review shipping and customs documents accurately and identify discrepancies before submission.
• Strong coordination and follow-up skills with customs brokers, port and airport authorities, customers, and internal stakeholders.
• Good supervisory capability with the ability to organize workloads, support team performance, and maintain discipline and accuracy.
• Effective problem-solving skills to address shipment delays, inspections, permit issues, and customs-related exceptions.
• Sound understanding of Incoterms, freight documentation flow, and clearance timelines.
• Good verbal and written communication skills in English;
  Arabic language ability is highly preferred.
• Proficiency in Microsoft Office, ERP systems, and shipment tracking or customs clearance software.
• High attention to detail, accountability, and the ability to work under pressure in a fast-paced operational environment.

• Supervise daily customs clearance activities for inbound and outbound shipments to ensure timely release and delivery.
• Coordinate with customs brokers, freight forwarders, transporters, warehouses, shipping lines, and airlines to avoid delays and service disruptions.
• Review and verify customs documents including commercial invoices, packing lists, bills of lading, certificates of origin, delivery orders, and permits before submission.
• Monitor and follow up customs declarations through Saudi platforms and systems such as FASAH, SABER, and other relevant government portals.
• Ensure proper HS code classification, duty and tax calculation, and application of import and export procedures in line with Saudi regulations.
• Support the Customs Clearance Manager in implementing compliance controls, SOPs, and process improvements.
• Handle shipment exceptions, inspections, customs holds, and documentation discrepancies, and elevate critical matters when required.
• Coordinate with internal departments and customers to obtain missing documents, approvals, and shipment instructions on time.
• Track shipment status and maintain accurate operational records, clearance logs, and performance reports.
• Guide and support customs clearance staff to maintain productivity, accuracy, and high service standards.
• Ensure all clearance files are properly archived and available for internal audit or regulatory review.
• Contribute to cost control by minimizing demurrage, storage, penalties, and avoidable customs-related charges.