Head Waiter​/Head Waitress

Job Description

We are looking for a Head Waiter to oversee the serving staff at our restaurant. The Head Waiter will be responsible for coordinating the dining room, ensuring excellent customer service, and assisting with staff training and supervision.

• Supervise and coordinate the activities of dining room staff
• Ensure customer satisfaction by providing excellent service and addressing any issues or complaints
• Assist in staff training, including proper serving techniques, menu knowledge, and customer interaction
• Collaborate with the kitchen staff to ensure timely and accurate food service
• Maintain cleanliness and organization in the dining area
• Handle reservations, seating arrangements, and special requests from customers
• Assist in inventory management and ordering of supplies

• Proven experience as a waiter or similar role
• Excellent communication and customer service skills
• Ability to lead and motivate a team
• Knowledge of food and beverage operations
• Strong organizational skills
• Attention to detail
• Certification in hospitality or relevant field would be a plus

Strong leadership abilities

• Excellent communication skills
• Exceptional customer service skills
• Proficiency in overseeing and coordinating restaurant operations
• Ability to train and onboard new staff
• Knowledge of food and beverage industry trends
• Ability to handle difficult situations with tact and professionalism
• Strong organizational skills
• Team management skills
• Attention to detail