Cluster Sales Manager Job Khobar area,Eastern Province Saudi Arabia,Sales

Key Responsibilities

Sales & Revenue Generation
- Develop and execute sales strategies to achieve and exceed the cluster's revenue targets.
- Identify and pursue new business opportunities across corporate, government, leisure, MICE, wholesale, and other market segments.
- Drive room nights, ADR, occupancy, and overall revenue contribution through effective account management and business development.
- Promote all assigned hotels and ensure business is appropriately distributed across the cluster based on availability, rates, and market demand.
- Monitor market trends, competitor activities, and customer requirements and recommend appropriate actions.
- Conduct regular sales calls, client visits, site inspections, presentations, and networking activities.
Account Management
- Develop and maintain strong relationships with key corporate accounts, travel agencies, government accounts, and other strategic partners.
- Manage existing accounts to maximize production and identify opportunities for increased business.
- Conduct regular account reviews and maintain accurate records of account production and potential.
- Negotiate contracts, rates, and agreements within the approved commercial guidelines.
- Ensure contracted accounts are properly maintained and business commitments are delivered.
Business Development
- Proactively prospect for new accounts and develop a healthy pipeline of potential business.
- Identify new market segments and commercial opportunities for the cluster.
- Participate in sales blitzes, trade shows, exhibitions, roadshows, networking events, and other business development activities.
- Develop local and regional partnerships that can generate additional business for the hotels.
- Maintain strong knowledge of the local market, key industries, major companies, projects, and business developments.
Cluster Coordination
- Work collaboratively with Sales, Revenue, Reservations, Marketing, and Operations teams across all assigned properties.
- Coordinate sales activities and ensure consistent implementation of cluster sales strategies.
- Share leads and business opportunities among the hotels to maximize total cluster revenue.
- Support the development of joint sales initiatives and promotional campaigns.
- Ensure all properties receive appropriate sales coverage and account attention.
Revenue & Commercial Performance
- Work closely with Revenue Management to understand demand patterns, market segmentation, pricing, and business mix.
- Monitor account production, room-night contribution, ADR, revenue, and other relevant commercial KPIs.
- Identify gaps against targets and implement corrective sales actions.
- Support the preparation of monthly and annual sales forecasts and business plans.
- Provide regular reports on sales activities, account production, pipeline, and business opportunities.
Customer Relationship Management
- Maintain a high level of customer engagement and ensure excellent service throughout the sales process.
- Handle customer concerns and coordinate with relevant departments to ensure timely resolution.
- Conduct regular client feedback sessions and identify opportunities to improve customer satisfaction and retention.
- Build long-term relationships with key decision-makers and business partners.
Sales Administration & Reporting
- Maintain accurate and up-to-date information in the hotel's approved CRM and sales systems.
- Prepare weekly and monthly sales activity reports.
- Maintain an updated account database, sales pipeline, call plans, and action plans.
- Track account production against agreed targets and identify opportunities for improvement.
- Ensure all sales activities comply with company policies, brand standards, and approved commercial procedures.

Key Performance Indicators (KPIs)

Cluster rooms revenue achievement
Corporate and key-account…