Customer Account Specialist

We are looking for a motivated Customer Accounts Specialist to manage B2B client accounts, maintain strong customer relationships, understand client requirements, and coordinate with internal teams to ensure high-quality service delivery and customer satisfaction.

• Manage and maintain relationships with assigned B2B corporate clients.
• Understand clients’ manpower and workforce requirements.
• Coordinate with Recruitment and Operations teams to ensure client requirements are fulfilled.
• Follow up on client requests, inquiries, contracts, and service-related matters.
• Conduct regular client meetings and follow-ups.
• Address client concerns and ensure timely resolution of issues.
• Monitor account performance and identify opportunities to improve client satisfaction.
• Support account growth by identifying additional business opportunities with existing clients.
• Maintain accurate records of client interactions, requirements, and account activities.
• Achieve assigned customer account and business targets.

• Diploma or Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• 1+ year of experience in Customer Accounts, Account Management, B2B Sales, Business Development, or a related field.
• Strong communication, negotiation, and relationship management skills.
• Ability to build and maintain professional relationships with B2B clients.