Dispatcher; Control Room

To manage and control terminal equipment operations from the control room, ensuring optimal utilization, efficient dispatching, minimal delays, and smooth coordination between yard, vessel, and gate operations.

Responsibilities

• Dispatch and allocate terminal equipment (RTGs, Reach Stackers, ITVs, trucks) based on operational priorities.
• Monitor real-time equipment productivity and yard/vessel operations.
• Adjust equipment deployment dynamically to optimize performance and reduce idle time.
• Coordinate closely with Yard, Vessel Operations, and Gate teams.
• Liaise with Engineering/Maintenance teams for breakdowns and recovery actions.
• Ensure compliance with safety procedures during equipment movements.
• Record and report operational delays, breakdowns, and performance metrics.
• Support planning team with execution feedback and operational constraints.

Key Performance Indicators (KPIs)

• Idle Time Reduction
• Response Time to Operational Changes
• Accuracy of Dispatching Decisions
• Fuel / Energy Efficiency

Required Skills

• Strong knowledge of terminal equipment operations
• Ability to work under pressure in a fast-paced environment
• Excellent communication and coordination skills
• Quick decision-making and problem-solving ability
• Familiarity with TOS systems (Navis or similar preferred)
• Proficiency in radio communication protocols
• Basic understanding of safety standards in container terminals

Preferred Skills

• Minimum 3-5 years of experience in container terminal operations
• Prior experience as dispatcher, controller, or similar control room role preferred
• Experience handling RTG, RS, and truck fleet coordination is an advantage