Booking Co-ordinator

Overview

Worcestershire Acute Hospitals NHS Trust

The closing date is 18 February 2026.

This vacancy is currently open to Herefordshire and Worcestershire NHS staff.

An opportunity has arisen for a part-time Booking Co-ordinator within the Oral and Maxillofacial Surgery Team (Working 25 hours).

We are looking to recruit an enthusiastic person to support the Medical Secretaries and Clinical colleagues in a supportive but busy environment. The successful candidate should have good communication skills and be able to work as part of a team but also on their own initiative. Previous admin experience preferable to provide a high quality of service to our Department and our Patients.

The Service works countywide; however this role is specific to Kidderminster Hospital and Treatment Centre. The post will cover core office hours, Tue-Fri, which will be discussed further at interview.

Interviews will be held on Tuesday 20/02/2026.

For informal enquires please contact Henri Hill, Directorate Support Officer, via switchboard

Main responsibilities of this role include:

• Clinic Scheduling
• Arranging new patient and follow up appointments
• Dealing with telephone queries
• Manning the Outpatient Reception Desk

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job Purpose:

An efficient individual is required to provide support to the administration team and medical secretary service to support consultants and their junior doctors. Applicants should have excellent typewriting/word processing of at least RSA Level 2 or equivalent; possess excellent interpersonal and organizational skills, a flexible approach to duties and the ability to use their own initiative. Appointment booking experience is also required.

They will need to have excellent verbal and written communication skills, be able to prioritise their workload, work under pressure and work flexibly within the existing admin and secretarial team. Their responsibilities will be varied but will include manning the outpatient reception desk, dealing with telephone queries, clinic scheduling, arranging new patient and follow up appointments and arranging day case admissions.

General Duties:

To ensure that referrals are added to the outpatient waiting list and that clinical staff prioritise these within the agreed timescales.

To ensure adherence to the Trust’s Patient Access Policy when making new or follow-up appointments or arrangements for treatment.

To ensure patients are on the correct 18 week pathway, validating this and amending as necessary.

To adhere to information governance policy, i.e. maintaining patient confidentiality at all times.

To track notes accurately either to the appropriate clinic, central filing, individual requests or to the appropriate area within the department.

To deal with day to day incoming mail,…