Customer Support Representative

Job Title:

Customer Support Representative

Location:

Kidderminster

Hours:

Monday to Friday 8:30am-5:00pm, 37.5 per week, 1-hour unpaid lunch break

Pay: £26,000 per annum

HR Employment are currently recruiting for a Customer Support Representative to join the expanding team. Being the first port of call for customers, managing their accounts effectively and to be their technical support experts with our engineers operating nationally.

Main duties:

• Customer liaison consistently via phone and email

• Planning and booking maintenance and service visits for customers

• Booking in of service jobs, including contacting the customer, arranging the paperwork

• Effectively following up to service visits, including updating the database for customer accounts

• Completing post maintenance reports and raising job cards for repairs or additional

required/requested work

• Answering customer queries over the phone and by email

• Database management

• Diary planning

• Liaising with and maintaining strong relationships with engineers

• You will be required to carry a pager and be on an on-call rota

Requirements/Experience for the role:

• Customer Service Experience

• Ability to build and maintain relationships

• Comfortable in a high-pressured environment

• Motivation to exceed themselves and achieve KPI targets

• Multitasking, prioritising, planning and time management

• Excellent communication skills

• Confident in problem solving

• Computer Literate

If you are interested in our Customer Support Representative role, or would like some more information, then please apply now