Customer Service Representative

Do you have experience in a busy customer support, helpdesk or service coordination role?
Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment?

We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.

What you’ll be doing :

* Acting as the first point of contact for customers by phone and email

* Booking and coordinating service, maintenance and repair visits

* Planning engineer workloads and scheduling jobs efficiently

* Liaising with customers and engineers to ensure smooth delivery of service work

* Updating internal systems, job records and customer account information

* Following up on completed visits, reports, repairs and additional work required

* Supporting reactive callouts and workshop bookings where needed

What we’re looking for:

* Previous experience in customer service, helpdesk, service desk or service coordination

* Experience dealing with customers, engineers and planning / scheduling work

* Confident communicator who is comfortable working in a busy open-plan office

* Strong organisation skills with the ability to prioritise and multitask

* Good IT skills and confidence updating systems and records

* Positive team player with a proactive approach

Package:

 * £26,000 salary

* 37.5 hours per week, Monday to Friday

* 25 days holiday + bank holidays, rising with service

* Pension scheme

* Enhanced family friendly benefits

* Private medical insurance after 1 year

If you have experience in a helpdesk, customer support or service planning role and enjoy being at the centre of customer and engineer coordination, we’d love to hear from you