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Frontline Customer Service Team Lead (Public Sector
Job in
Kidderminster, Worcestershire, DY10, England, UK
Listed on 2026-08-18
Listing for:
We Manage Jobs(WMJobs)
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Management
Job Description & How to Apply Below
We Manage Jobs (WMJobs) is seeking an experienced Customer Service Team Leader to guide a frontline team within Wyre Forest District Council, delivering essential council services to residents.
The role emphasizes leadership, empathy, and resilience, with responsibility for team development, handling complex inquiries, and ensuring compassionate support for vulnerable customers. Office-based, 37 hours, Mon-Fri 9am-5pm, with occasional outside hours.
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