Health Care Support Worker

Full time | Permanent | 37.5 hrs per week | 5 days per week | Working hours between 6:00am and 10:00pm, Mon - Sun | Closing date 01/03/2026 | Interviews expected to be held mid/late March 2026) | £24,071.00 per annum

About the Role

At KEMP Hospice, our Health Care Support Workers play a vital role in providing compassionate, person-centred care to patients, families, and carers across our Day Hospice and Hospice at Home services. Working as part of a small, supportive team, you'll help people to live well from diagnosis to end of life, providing personal, emotional, and practical support that truly makes a difference.

This is a role where kindness, empathy, and teamwork matter as much as clinical skill. Youll assist with care tasks, help maintain comfort and dignity, and offer reassurance and companionship to those in your care. No two days are the same, but every day you'll be part of something meaningful creating moments that matter for the people we support.

At KEMP, we live our values every day:
We Care, We are Inclusive, We are Innovative, We have Integrity,and We are Sustainable. You'll join a team that genuinely looks after one another and takes pride in providing the highest standards of care in a warm, welcoming environment where you can learn, grow, and belong.

Purpose of the Post

To support the Care Services team in delivering high-quality, holistic care to patients, families, and carers across our Day Hospice and Hospice at Home services. The Health Care Support Worker plays an important role in providing personal, emotional, and psychological support, carrying out delegated clinical tasks in line with competencies, and helping to ensure every person receives compassionate, person-centred care in line with KEMP Hospices values.

About us

Based in the heart of the Wyre Forest, KEMP Hospice has been providing compassionate care and support to people affected by life-limiting illness and bereavement for over 50 years. We offer end-of-life care, counselling, and emotional support completely free of charge to adults, their families, and carers for as long as they need it. We stand by their side in our day hospice, in their homes, or virtually, during some of life's most challenging moments.

At KEMP, we pride ourselves on being a great place to work and volunteer. We prioritise the well‑being of our staff and volunteers, fostering an environment that promotes a healthy work‑life balance. With opportunities for flexible working and a range of employee benefits shaped by the needs of our team, you'll be joining a passionate, caring, and inclusive organisation that puts people at the heart of everything we do.

Job responsibilities

Clinical Responsibilities:

• Provide personal care including washing, dressing, toileting, and mobility support, always ensuring dignity, comfort, and respect for the individual.
• Support patients to maintain independence, choice, and control over their care, delivering person-centred support that reflects individual needs and wishes.
• Assist with eating, drinking, and medication prompts as directed, always ensuring safe and supportive care.
• Observe and promptly report any changes in patient condition to the appropriate member of the clinical team.
• Follow infection prevention and control procedures consistently to maintain a safe and hygienic environment.
• Deliver care within both Day Hospice and Hospice at Home services, supporting group activities, therapies, respite, and end-of-life care visits.
• Record all care given accurately and promptly using electronic patient records.
• Contribute to multidisciplinary team (MDT) discussions and care planning to ensure holistic support for patients and families.
• Promote dignity, compassion, and choice in all aspects of care, supporting advanced care planning in line with patient preferences.

Teamwork & Communication:

• Work collaboratively with nursing colleagues, therapists, volunteers, and the wider Care Services team to provide seamless, high-quality care.
• Communicate clearly, compassionately, and sensitively with patients, families, carers, and colleagues.
• Support volunteers and new team…