Receptionist MIU

Receptionist MIU

The closing date is 11 March 2026.

This vacancy is currently only open to Herefordshire and Worcestershire NHS staff.

An exciting opportunity has arisen to join the Minor Injury Unit at Kidderminster Treatment Centre. We are seeking an individual to join our friendly well‑established team. The job role requires a friendly, welcoming individual who will work front of house, greeting patients on arrival to the Minor Injury Unit. To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information.

Excellent communication, customer care skills are essential. Previous experience working in a similar role would be desirable but not essential.

The post is part‑time (15hrs per week) Wednesday & Thursday 9am‑5pm.

All training will be provided.

The Minor Injury Unit is open 08.00‑22.00.

If you need any further information please contact:
Sally Bloomer or Nicky Worton on

• Be the first point of call for patients attending the Minor Injury Unit.
• Greeting patients with a positive outlook and creating a calm experience.
• Be part of quality improvement.
• Working with a supportive team.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital‑based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex‑positive employer.

DBS Checks and Costs:
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see the link in the Supporting Information section for more details on DBS checks and costs.

Provide effective, efficient and accurate reception and administrative support to the department.

Undertake reception and administration duties that are specific to the role.

Always conduct yourself in a professional manner and respect patients confidentiality.

To always demonstrate excellent customer care skills to all patients, carers, relatives and other healthcare professionals.

To receive and advise appropriately both telephone and face‑to‑face enquiries in a calm and professional manner.

To make appropriate follow up appointments as required for all patients.

To liaise with other healthcare professionals as required.

Obtaining and relaying accurate information to all work colleagues.

Ability to work both independently and as part of a team in sometimes stressful and traumatic situations.

Flexible working to cover annual leave and sickness cover.

To be able to deal with all sensitive situations that may arise with tact and understanding and observe absolute confidentiality of all information obtained in the course of work.

Maintain accurate patient records within the department ensuring that all notes are filed and coded appropriately.

To comply with Trust Policies and Procedures.

Behave consistently with the values and beliefs of the organisation, putting patients first and promote these on day‑to‑day basis.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Use initiative and take responsibility for yourself and the quality of your work.

To be part of any quality improvement work required to improve the patient’s journey.

• Good standard of education
• Excellent communication and customer service skills
• Bas…