EUD Engineer

End User Device Engineer
Location:
Kidlington
Rate:
Up to 250 per day Umbrella
Contract until end of March 2026 with possible extension

An experienced End User Device Engineer is required to support a busy ICT environment, delivering high-quality end user support and ensuring services are maintained in line with agreed SLAs and KPIs.

The Role
Provide hands-on support across end user devices, working closely with ICT teams, business users and third-party suppliers to minimise disruption and maintain a strong user experience.

Key Responsibilities
Provide 2nd line end user device support
Resolve incidents, requests and problems within agreed SLAs
Support Windows 10 devices, laptops, desktops and smartphones
Identify trends and recurring issues, escalating where required
Support moves, projects, events and technology refresh activity
Maintain and update documentation and knowledge articles
Follow asset management and ICT governance processes
Identify and suggest service improvements

Required Skills and Experience
Experience in ICT operational or EUD support roles
Strong Windows 10, desktop, laptop and mobile device support experience
Excellent troubleshooting and diagnostic skills
Customer-focused approach with strong communication skills
Ability to work across multiple locations
Full UK driving licence

Desirable
ITIL v3 or ITIL v4 certification
Experience using Service Now

To apply, please get in touch.