Detention Engagement Officer

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Detention Engagement Officer

Location:

Kidlington
Rate: £254 per day Umbrella / £184.19 per day PAYE

Contract:

6-month initial contract with potential for extension

Hours:

Full-time, shift working
Working Arrangement: 100% office based
Positions Available: 3

Important - Security Requirements
Candidates must hold active CTC Security Clearance or a higher level of clearance to be considered for this role.

About the Role
Red Snapper Recruitment are currently recruiting for 3 Detention Engagement Officers to work within a secure detention environment at Campsfield Immigration Removal Centre in Kidlington.
This is a varied, people-focused role involving regular face-to-face engagement with residents. You will help residents understand their circumstances, provide clear and accurate information, identify and manage vulnerabilities, and ensure important information is communicated effectively between residents, caseworkers and other relevant teams.
The role requires someone who is calm, confident and resilient, with the ability to build professional relationships and manage challenging or testing situations.

Key Responsibilities

Conduct face-to-face engagements with residents, including inductions and assessments.
Discuss available options and the consequences of non-compliance with residents.
Identify vulnerability indicators and ensure these are recorded and managed appropriately.
Engage regularly with on-site suppliers and relevant stakeholders.
Provide case updates and manage a portfolio of residents.
Accurately record interactions on IT systems and provide feedback to caseworkers.
Contribute to management reports and complete general office administration.
Manage inboxes and deal with telephone enquiries.
Identify and escalate issues appropriately and in a timely manner.
Build and maintain professional relationships with residents and colleagues.
Support effective communication between residents, caseworkers and other relevant departments.
Work professionally within a secure and sometimes challenging environment.

About You
We are looking for candidates who can demonstrate:

Strong verbal and written communication skills.
The confidence and resilience to manage testing or challenging situations.
Leadership potential and the ability to take responsibility.
Flexibility and adaptability when dealing with changing circumstances.
Strong problem-solving skills and a practical approach.
Good IT skills, particularly Microsoft Word, Outlook and Excel.
The ability to work professionally and calmly under pressure.
Strong attention to detail when recording information and completing administration.

Previous experience working in a secure, custodial, immigration, public sector, enforcement, support or other challenging people-facing environment would be beneficial.
Essential Requirements

Active CTC Security Clearance or higher.
Personal Safety Training Level 2 / SPEAR training.
Ability to work full-time on a shift basis.
Flexibility to work early and late shifts, including weekends and public holidays.
Ability to work 1 in 3 weekends, covering both Saturday and Sunday.

Working Environment
This is a 100% office-based role within a secure immigration removal centre.
The environment can be challenging, and you may encounter emotionally charged situations or challenging behaviour. You will need to remain calm, professional and resilient while maintaining appropriate boundaries.
The role can also be physically active, with workers spending much of their day moving around the site rather than being…