Service & Scheduling Coordinator; High-End Resi AV, Lighting, Shading, Control

Position: Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)

Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)

Join to apply for the Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control) role at eDesign Group Inc.

Department: Service

Location: Kihei, HI (eDesign)

Compensation: $55,000 - $70,000 / year

Responsibilities

• Primary Point of Contact:
  Phone, Email, Text, Ticketing System
• Full-Cycle Issue Management:
  Intake >
  Triage >
  Manage >
  Resolve >
  Bill
• Deliver a "WOW" experience, each and every time
• Meet or exceed SLA response times and obligations
• Interface with Service Technicians, Project Managers, Accounting, Partners
• Schedule and manage resources based on client needs and eDesign availability
• Update and maintain accurate client records
• Efficiently move issues through departments
• Work with Warehouse Manager to manage/order/track RMA products
• Generate monthly reports summarizing ticket volume, resolution times, and trends

Qualifications You Are

• A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.

You Have

• A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards.
• A knack for the technical (we put amazing tech in to the finest homes).
• A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

Location & Schedule

• In-Person (Not Remote or Hybrid)
• 375 Huku Lii Pl, Kihei, HI 96753
• Full Time (40hrs/Wk)
• Monday to Friday (8:00am-5:00pm)

Company Core Values (I.G.I.V.E.)

• Integrity
• Grit
• Innovation
• Value
• Excellence

Manager

Preston, President

Traits for Success

• Strong, independent problem solver
• Proactive
• Extreme attention to detail
• Dynamic thinker
• Assertive

Compensation & Benefits

• $55k to $70k/yr – Yup!
• Simple IRA
• Medical Insurance - check!
• Vision & Dental:
  Optional
• PTO: 96 hours
• 6 Paid Holidays

Additional Perks

• Continuous Professional Development
• Relaxed Family-Like Environment
• Quarterly Company Events
• Occasional Pau Hana!

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Administrative

Industry

Electrical Equipment Manufacturing

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