Medical Office Assistant - Adult Medicine *Kihei

Position: Medical Office Assistant - Adult Medicine *Kihei (Full Time, Mon-Fri 8a-5p)

Medical Office Assistant - Adult Medicine (Kihei)

Health Care Excellence since 1961 – Leading provider of quality health care for residents and visitors of Maui, measured by patient satisfaction, patient outcomes, and staff employment satisfaction.

Overall Purpose of the Position

The Medical Office Assistant (MOA) supports the office by coordinating and organizing various duties such as appointments, referrals, preparing forms, updating patient information, completing forms, and answering phones.

Major

Job Responsibilities

• Answers all incoming phone calls, transfers calls as needed, takes prescription messages, identifies and verifies information needed to schedule appointment requests, and assists with follow‑up appointments or referrals (40%).
• Assists in preparing patient information for appointments (labs, hospital reports, referral notes), maintains electronic medical record (EMR), scans documents, and completes all office forms and documents (40%).
• Calls insurance companies or uses resources to verify insurance, informs patients of copayments, deposits, and required referrals/authorizations at the time of appointment (20%).
• Updates physician templates to include opening, closing, and rescheduling of patient appointments (5%).
• Provides excellent patient and family experience, takes initiative in problem solving, maintains confidentiality, and interacts courteously (5%).
• Performs all other miscellaneous responsibilities and duties as assigned (5%).
• Demonstrates quality work, completes assignments on time, and makes decisions within limits of authority (2.5%).
• Maintains time and attendance standards consistent with company policy (2.5%).

Minimum Qualifications Education/Experience

High school diploma or equivalent required. One year of medical or receptionist experience preferred. Demonstrated experience with basic office equipment and personal computer highly desirable.

Skills & Knowledge

Must manage multiple tasks simultaneously, strong telephone skills, positive “can‑do” attitude, and ability to work overtime as needed.

Desired/Preferred Qualifications

One year of experience in a medical office or healthcare administration, knowledge of medical terminology.

Equipment Use

Personal computer, multi‑line telephone, fax machine, and copies.

Characteristics

Willing to effectively participate as a team member with Nursing and Front Desk.

Environmental Factors

Requires sitting and hand use for key‑punching (60%), walking, bending, stooping, stretching for files and supplies (30%). Requires manual dexterity for keyboard and office equipment. Vision must be correctable to 20/20 and hearing normal for telephone use. Able to lift up to 25 lbs.

Hourly Rate

Starting at $19.07; based on experience.

Legal and Equal Opportunity Statement

Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees and do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws.

We further encourage individuals with disabilities, minorities, and veterans to apply.

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