IT Systems Support Specialist III

Description : As our IT Systems Support Specialist III, you’ll be responsible for ensuring the stability and security of the company’s computer systems by providing both first-level end-user support and domain administration onsite daily in our Kilgore, TX location. You will also provide remote support to our Dallas-area Texas sites, as well as our North Carolina site. This position will require monthly or bi-monthly travel to the North Carolina facility.

This position will focus on planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication links across the organization.
YOU WILL BE ACCOUNTABLE FOR:

• Provide front-line technical support to end users, resolving hardware and software issues in a timely and accurate manner.
• Install, configure, and troubleshoot desktop and laptop systems, printers, mobile devices, and other peripherals.
• Maintain and monitor Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and other domain services to ensure optimal performance and security.
• Manage user accounts, security groups, and permissions, including onboarding and offboarding processes.
• Administer domain policies and ensure compliance with IT security standards.
• Participate in domain-related tasks such as server patching, system upgrades, backups, and system performance tuning.
• Maintain detailed documentation of system configurations, procedures, and support tickets.
• Assist in IT infrastructure projects including server deployments, network improvements, and security initiatives.
• Provide training and guidance to end users as needed.
• Maintain parts inventory and log all service and repair activities.
• May perform system setups and configurations for new hires and hardware replacements.

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE:

• Must be a U.S. citizenship
• Must be able to our North Carolina and Dallas-area plants (approximately 20%)
• Strong knowledge of Microsoft Active Directory and Windows Server environments.
• Experience with Group Policy management, domain security practices, and user authentication protocols
• Excellent troubleshooting skills and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Minimum of two years’ experience in computer hardware and software support.
• Must have thorough knowledge of Windows operating systems and Microsoft Office
• Must have in-depth technical knowledge of hardware and software.
• Experience supporting Windows 10 & 11, Linux environment, VMWare hosts and VMs
• Experienced using a ticketing system to track issues
• Excellent communication, organization, coordination, and troubleshooting abilities
• Excellent communication and coordination skills
• Strong problem-solving skills
• Able to work without close supervision

Desired

Qualifications:

• Familiarity with Microsoft 365 administration and Exchange Online is a plus
• Knowledge of PLM applications, like JD Edwards and Product Center
• Experience troubleshooting LAN and WLAN.
• Experience supporting and maintaining client/server applications

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY! With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.
WHAT WE OFFER: Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect,…